FAQ
How do I use the LuminaCast™ Projector?
Setting up your LuminaCast™ Projector has never been so easy! Please refer to our ‘Sync Up’ page to see how you can connect your projector to your devices seamlessly.
Do I need additional items to use the LuminaCast™ Projector?
No, you don't need to purchase separate items like a Fire TV. The LuminaCast™ Projector comes with an integrated Android operating system, allowing you to directly download and stream from apps like Netflix via the Google Play Store.
Plus, with its wireless casting feature, you can easily mirror content from your phone or other compatible devices. It's a versatile, all-in-one solution for your streaming needs!
Can I connect the LuminaCast™ Projector to my Speaker?
Absolutely! The
LuminaCast™ Projector is Bluetooth-compatible, allowing you to effortlessly pair it with your Bluetooth speaker for enhanced audio quality.
Is the LuminaCast Projector compatible with gaming consoles?
Yes, the LuminaCast™ Projector offers connectivity with gaming consoles and other devices, ensuring that you can enjoy your favourite games in high definition on your TV.
What is the resolution and maximum screen size for the LuminaCast™ Projector?
The LuminaCast™ Projector boasts a native resolution of 1280x720p, ensuring a clear and sharp display. As for screen size, it can project an impressive image up to130 inches.
How does the wall adjustment feature work?
The LuminaCast™ Projector is equipped with intelligent auto-adjustment technology. It detects the distance and angle to the wall and automatically optimises the projection to fit the surface perfectly. This ensures a hassle-free setup, allowing you to enjoy a clear and sharp image without manual adjustments.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at info@luminacast.shop
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to contact us and send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact our support email at info@luminacast.shop
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@luminacast.shop. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your life easy! Please send us an email at info@luminacast.shop and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.